Algolia Django FAQ

If you’re facing connectivity issues, here are some checks you should perform on your side before contacting our support team:

• Are you using the correct application ID and API key? You can find these credentials on your Algolia dashboard.
• Did anything recently change in your code or on your data center provider’s side? Make sure to check their status too.
• Using Firebase? The Firebase free plan only allows requests to other Google APIs. Because of this limitation, you can only use Algolia with Firebase if you’re on a paid Firebase tier.

If you’re unable to debug the problem yourself, please contact support@algolia.com with the following information:

• API client and version (e.g., PHP API client 2)
• Framework integration and version (e.g., Scout Extended 1.9)
• Code snippet to reproduce the issue
• Error message or stack trace (if applicable)
• The Algolia index name with which you’re experiencing issues
• The precise timeline (in the UTC time zone of the event)
• Having trouble connecting to the Algolia API from your servers? Send us the link generated by the diagnostic script command on your impacted servers:
  Shell

  Copy

  1
  curl -sL https://algolia.com/downloads/diag.sh > ./diag.sh && sudo ./diag.sh ApplicationID
  

  Ensure that you replace “ApplicationID” with your actual Algolia Application ID.

• Having trouble connecting to the Algolia API from your browser? Head over to community.algolia.com/diag/ and send us this output instead.

You can check out our changelog page.

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