Algolia SearchBundle FAQ

If you’re facing connectivity issues, here are some checks you should perform on your side before contacting our support team:

• Are you using the correct application ID and API key? You can find these credentials on your Algolia dashboard.
• Did anything recently change in your code or on your data center provider’s side? Make sure to check their status too.
• Using Firebase? The Firebase free plan only allows requests to other Google APIs. Because of this limitation, you can only use Algolia with Firebase if you’re on a paid Firebase tier.

If you’re unable to debug the problem yourself, please contact support@algolia.com with the following information:

• API client and version (e.g., PHP API client 2)
• Framework integration and version (e.g., Scout Extended 1.9)
• Code snippet to reproduce the issue
• Error message or stack trace (if applicable)
• The Algolia index name with which you’re experiencing issues
• The precise timeline (in the UTC time zone of the event)
• Having trouble connecting to the Algolia API from your servers? Send us the link generated by the diagnostic script command on your impacted servers:
  Shell

  Copy

  1
  curl -sL https://algolia.com/downloads/diag.sh > ./diag.sh && sudo ./diag.sh ApplicationID
  

  Ensure that you replace “ApplicationID” with your actual Algolia Application ID.

• Having trouble connecting to the Algolia API from your browser? Head over to community.algolia.com/diag/ and send us this output instead.

You can check out our changelog page.

You’re getting this error because there’s a size limit for records. Make sure you reduce your records and try again.

To search in multiple entities at the same time, we recommend using aggregators. Aggregators let you index multiple entities in a single index.

To get started, please refer to the aggregators documentation.